Configure Classes for Import
- Steven Hicks
All supported classes OOTB are disabled by default and have a default set of attributes mapped. To configure the classes:
Navigate to Integrations → Service Now
Select a connection from the list and select “Configure Import” from the “Actions” menu
Supported Schema classes
uControl Schema | Service Now Class |
|---|---|
Cluster | cmdb_ci_cluster |
Database | cmdb_ci_cloud_database |
Database | cmdb_ci_db_instance |
Database | cmdb_ci_db_db2_instance |
Database | cmdb_ci_db_hbase_instance |
Database | cmdb_ci_db_mongodb_instance |
Database | cmdb_ci_db_mssql_analysis |
Database | cmdb_ci_db_mssql_server |
Database | cmdb_ci_db_mssql_instance |
Database | cmdb_ci_db_mysql_instance |
Database | cmdb_ci_db_ora_instance |
Database | cmdb_ci_db_postgresql_instance |
Database | cmdb_ci_db_mssql_integration |
Database | cmdb_ci_db_mssql_reporting |
Database | cmdb_ci_db_syb_instance |
Filesystem | cmdb_ci_file_system |
Filesystem | cmdb_ci_nas_file_system |
Filesystem | cmdb_ci_file_system_nfs |
Filesystem | cmdb_ci_file_system_smb |
Server | cmdb_ci_aix_server |
Server | cmdb_ci_cloud_host |
Server | cmdb_ci_esx_server |
Server | cmdb_ci_hpux_server |
Server | cmdb_ci_ibm_zos_server |
Server | cmdb_ci_linux_server |
Server | cmdb_ci_osx_server |
Server | cmdb_ci_server |
Server | cmdb_ci_solaris_server |
Server | cmdb_ci_unix_server |
Server | cmdb_ci_virtualization_server |
Server | cmdb_ci_win_server |
MainFrame Partition | cmdb_ci_mainframe_lpar |
Network Device | cmdb_ci_ip_router |
Network Device | cmdb_ci_ip_switch |
Network Device | cmdb_ci_netgear |
Package | cmdb_ci_spkg |
Printer | cmdb_ci_printer |
Software Component | cmdb_ci_iisdirectory |
Software Component | cmdb_ci_app_server_jb_module |
Software Component | cmdb_ci_app_server_jrun_war |
Software Component | cmdb_ci_app_server_tomcat_war |
Software Component | cmdb_ci_web_application |
Software Component | cmdb_ci_web_service |
Software Component | cmdb_ci_web_site |
Software Component | cmdb_ci_app_server_ws_ear |
Software Instance | cmdb_ci_appl_dot_net |
Software Instance | cmdb_ci_ad_controller |
Software Instance | cmdb_ci_appl_active_directory |
Software Instance | cmdb_ci_appl_tibco_matrix |
Software Instance | cmdb_ci_appl_tibco_matrix_proc |
Software Instance | cmdb_ci_ad_domain |
Software Instance | cmdb_ci_directory_ad_forest |
Software Instance | cmdb_ci_appl_ora_queue |
Software Instance | cmdb_ci_agility_process |
Software Instance | cmdb_ci_apache_web_server |
Software Instance | cmdb_ci_app_server |
Software Instance | cmdb_ci_appl |
Software Instance | cmdb_ci_appl_biztalk |
Software Instance | cmdb_ci_appl_biztalk_orch |
Software Instance | cmdb_ci_appl_ca |
Software Instance | cmdb_ci_appl_ca_dir_server |
Software Instance | cmdb_ci_appl_ca_id_man |
Software Instance | cmdb_ci_appl_ca_ent_man |
Software Instance | cmdb_ci_appl_cisco_call_man |
Software Instance | cmdb_ci_appl_cisco_fibre |
Software Instance | cmdb_ci_appl_citrix_app |
Software Instance | cmdb_ci_appl_citrix_collector |
Software Instance | cmdb_ci_appl_license_server |
Software Instance | cmdb_ci_appl_citrix_xenapp |
Software Instance | cmdb_ci_cloud_appserver |
Software Instance | cmdb_ci_cloud_directory |
Software Instance | cmdb_ci_cloud_messaging_service |
Software Instance | cmdb_ci_cloud_webserver |
Software Instance | cmdb_ci_app_server_composer |
Software Instance | cmdb_ci_appl_connectit |
Software Instance | cmdb_ci_appl_controlm |
Software Instance | cmdb_ci_app_server_datapower |
Software Instance | cmdb_ci_app_server_dp_domain |
Software Instance | cmdb_ci_appl_delivery_controler |
Software Instance | cmdb_ci_directory_server |
Software Instance | cmdb_ci_docker_engine |
Software Instance | cmdb_ci_appl_doc_brava_proc |
Software Instance | cmdb_ci_appl_doc_brava_server |
Software Instance | cmdb_ci_appl_doc_docbroker |
Software Instance | cmdb_ci_appl_doc_docbase |
Software Instance | cmdb_ci_app_server_domino |
Software Instance | cmdb_ci_appl_ms_dynamic_crm |
Software Instance | cmdb_ci_email_server |
Software Instance | cmdb_ci_appl_tibco_queue |
Software Instance | cmdb_ci_email_server_ent_vault |
Software Instance | cmdb_ci_epic_agent |
Software Instance | cmdb_ci_epic_cache |
Software Instance | cmdb_ci_epicd_app_server |
Software Instance | cmdb_ci_exchange_cas |
Software Instance | cmdb_ci_exchange_edge_transport_server |
Software Instance | cmdb_ci_exchange_hub_transport_server |
Software Instance | cmdb_ci_exchange_mailbox |
Software Instance | cmdb_ci_exchange_mailbox_server |
Software Instance | cmdb_ci_exchange_service_component |
Software Instance | cmdb_ci_exchange_backend |
Software Instance | cmdb_ci_exchange_frontend |
Software Instance | cmdb_ci_exchange_hub |
Software Instance | cmdb_ci_appl_fastsearch |
Software Instance | cmdb_ci_ftp_server |
Software Instance | cmdb_ci_appl_generic |
Software Instance | cmdb_ci_appl_glassfish |
Software Instance | cmdb_ci_appl_glassfish_war |
Software Instance | cmdb_ci_appl_groundwork |
Software Instance | cmdb_ci_directory_ha |
Software Instance | cmdb_ci_lb_haproxy |
Software Instance | cmdb_ci_appl_hp_operations |
Software Instance | cmdb_ci_appl_hp_qc |
Software Instance | cmdb_ci_appl_hp_service |
Software Instance | cmdb_ci_appl_hp_index |
Software Instance | cmdb_ci_appl_hp_sm_kb |
Software Instance | cmdb_ci_app_server_hp_ucmdb |
Software Instance | cmdb_ci_appl_ibm_cics |
Software Instance | cmdb_ci_appl_ibm_ctg |
Software Instance | cmdb_ci_app_server_websphere |
Software Instance | cmdb_ci_appl_ibm_wmb |
Software Instance | cmdb_ci_appl_ibm_wmq |
Software Instance | cmdb_ci_appl_ibm_wmq_queue |
Software Instance | cmdb_ci_appl_ibm_wmb_listener |
Software Instance | cmdb_ci_directory_iifp |
Software Instance | cmdb_ci_inetinfo |
Software Instance | cmdb_ci_infra_service |
Software Instance | cmdb_ci_inter_connect |
Software Instance | cmdb_ci_interconnect_instance |
Software Instance | cmdb_ci_ip_server |
Software Instance | cmdb_ci_iplanet_web_server |
Software Instance | cmdb_ci_appl_itam |
Software Instance | cmdb_ci_app_server_java |
Software Instance | cmdb_ci_app_server_jboss |
Software Instance | cmdb_ci_email_server_jes |
Software Instance | cmdb_ci_app_server_jrun |
Software Instance | cmdb_ci_kvm |
Software Instance | cmdb_ci_directory_ldap |
Software Instance | cmdb_ci_infra_service_ldap |
Software Instance | cmdb_ci_lb_appl |
Software Instance | cmdb_ci_web_domino |
Software Instance | cmdb_ci_config_automation_server |
Software Instance | cmdb_ci_microsoft_iis_web_server |
Software Instance | cmdb_ci_lb_modjk |
Software Instance | cmdb_ci_lb_modproxy |
Software Instance | cmdb_ci_appl_mongo_config_serv |
Software Instance | cmdb_ci_appl_mongos |
Software Instance | cmdb_ci_appl_msmq |
Software Instance | cmdb_ci_lb_nginx |
Software Instance | cmdb_ci_nginx_web_server |
Software Instance | cmdb_ci_oslv_engine |
Software Instance | cmdb_ci_appl_ora_tns |
Software Instance | cmdb_ci_appl_ora_conc |
Software Instance | cmdb_ci_db_ora_listener |
Software Instance | cmdb_ci_appl_ora_disc |
Software Instance | cmdb_ci_appl_ora_disc_ui |
Software Instance | cmdb_ci_appl_ora_ebs |
Software Instance | cmdb_ci_app_server_ora_ess |
Software Instance | cmdb_ci_appl_ora_forms |
Software Instance | cmdb_ci_appl_ora_forms_ui |
Software Instance | cmdb_ci_appl_ora_fs |
Software Instance | cmdb_ci_appl_ora_http |
Software Instance | cmdb_ci_app_server_ora_ias |
Software Instance | cmdb_ci_app_server_ora_ias_m |
Software Instance | cmdb_ci_appl_ora_metric_client |
Software Instance | cmdb_ci_appl_ora_metric_svr |
Software Instance | cmdb_ci_appl_ora_notif_svr |
Software Instance | cmdb_ci_appl_ora_oacore |
Software Instance | cmdb_ci_appl_ora_oafm |
Software Instance | cmdb_ci_appl_ora_pm |
Software Instance | cmdb_ci_appl_ora_report |
Software Instance | cmdb_ci_appl_ora_tnslsnr |
Software Instance | cmdb_ci_vm_parallels |
Software Instance | cmdb_ci_appl_peoplesoft |
Software Instance | cmdb_ci_dir_policy_server |
Software Instance | cmdb_ci_puppet_master |
Software Instance | cmdb_ci_appl_rabbitmq |
Software Instance | cmdb_ci_appl_rabbitmq_cluster |
Software Instance | cmdb_ci_appl_rabbitmq_queue |
Software Instance | cmdb_ci_app_server_remedy |
Software Instance | cmdb_ci_appl_sap |
Software Instance | cmdb_ci_appl_sap_server |
Software Instance | cmdb_ci_appl_sap_ascs |
Software Instance | cmdb_ci_appl_sap_bo_scheduler |
Software Instance | cmdb_ci_appl_sap_bus_obj |
Software Instance | cmdb_ci_appl_sap_bo |
Software Instance | cmdb_ci_appl_sap_ci |
Software Instance | cmdb_ci_appl_sap_di |
Software Instance | cmdb_ci_appl_sap_ers |
Software Instance | cmdb_ci_appl_sap_hana_db |
Software Instance | cmdb_ci_appl_sap_jc |
Software Instance | cmdb_ci_appl_sap_scs |
Software Instance | cmdb_ci_appl_sap_system |
Software Instance | cmdb_ci_appl_sendmail |
Software Instance | cmdb_ci_appl_now_app |
Software Instance | cmdb_ci_appl_now_app_comp |
Software Instance | cmdb_ci_appl_sharepoint |
Software Instance | cmdb_ci_appl_sp_service |
Software Instance | cmdb_ci_app_simulation |
Software Instance | cmdb_ci_app_simulation_inc |
Software Instance | cmdb_ci_dir_site_minder_server |
Software Instance | cmdb_ci_db_mssql_int_job |
Software Instance | cmdb_ci_sun_dir_proxy_server |
Software Instance | cmdb_ci_sun_ldap_dir_server |
Software Instance | cmdb_ci_appl_tibco_adapter |
Software Instance | cmdb_ci_appl_tibco_message |
Software Instance | cmdb_ci_appl_tibco_hawk |
Software Instance | cmdb_ci_app_server_tomcat |
Software Instance | cmdb_ci_appl_tuxedo |
Software Instance | cmdb_ci_appl_tuxedo_portal |
Software Instance | cmdb_ci_app_server_vendavo |
Software Instance | cmdb_ci_appl_vign_content_svr |
Software Instance | cmdb_ci_appl_vignette_search |
Software Instance | cmdb_ci_appl_vignette_server |
Software Instance | cmdb_ci_vm |
Software Instance | cmdb_ci_vm_vmware |
Software Instance | cmdb_ci_vcenter |
Software Instance | cmdb_ci_wbem_service |
Software Instance | cmdb_ci_web_server |
Software Instance | cmdb_ci_app_server_weblogic |
Software Instance | cmdb_ci_appl_ora_jms_queue |
Software Instance | cmdb_ci_appl_weblogic_jms |
Software Instance | cmdb_ci_appl_weblogic_lb |
Software Instance | cmdb_ci_appl_weblogicmodule |
Software Instance | cmdb_ci_app_server_wl_module |
Software Instance | cmdb_ci_app_server_webseal |
Software Instance | cmdb_ci_app_server_ws_odr |
Software Instance | cmdb_ci_appl_websphere_portal |
Software Instance | cmdb_ci_win_domain_controller |
Software Instance | cmdb_ci_appl_wmb |
Software Instance | cmdb_ci_vm_zones |
Storage Device | cmdb_ci_storage_cluster |
Storage Device | cmdb_ci_storage_device |
Storage System | cmdb_ci_storage_server |
Storage System | cmdb_ci_tape_server |
The following sections cover off the configuration and setting available: